FaQ’s

About Us

Yes, we are the official Bitfenix ecommerce

Yes, Bitfenix’s team manage this ecommerce website directly, no 3rd companies are involved.

This ecommerce is only for USA territory.

Returns

Our technical team will study each case and based on the return and refund policies will approve or not the return please go to this link for more information, (https://bitfenixshop.tw//shipping-delivery/)

It depends by the product, some has 1-year warranty and others 5 or 7 years.

In the product description of each model, there will be some information written there.

Shipping

Yes, all our products have free shipping.

47 states in USA, please go to this link for more information, (https://bitfenixshop.tw//shipping-delivery/)

2 days.

Our warehouse in USA.

Right now, we don’t have that option available.

After confirmed the shipping, we will provide the tracking number by email, and it will be available in your account.

That the product was picked-up and is on the way to you.

Payment Methods

Paypal.

We don’t have access to your bank information, PayPal will insure all your information be safe.

If you have any question, please don’t hesitate to get in contact with us.

Bitfenix Team.