Return & Refund Policy

Return & Refund Policy

Thanks for shopping at Bitfenix Ecommerce Website. If you are not entirely satisfied with your purchase, we’re here to provide you all the support that you may need.

In order to streamline support requests and better serve you, we utilize an online support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online.

Please click here to direct you to our customer support Center.

To check a status of an ongoing support ticket, please log in with your email and ticket number found in the email confirmation.

Return Policy

To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.

Print and stick the label with Shipment ID # that we will provide you by email. Please make sure you will put this label on the carton of the returned item so we can recognize the returned item from you and proceed for refund. Please note that Refund can’t be proceeded for the returned item without provided label of Shipment ID #

Refund Policy

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. Please kindly note that only the product value amount will be refunded and the refund shipping cost will be deducted from the refund amount . If your return is approved, we will initiate a refund by PayPal.

RMA (Return Merchandise Authorization) Return

For merchandise sent for repair or replacement in or out of warranty, you must first obtain a ticket number that we will provide you once you summit the case in our support center.

The following information is required in order to complete your RMA request: company name, contact person, phone number and e-mail, customer, ship-to address, product model number, serial number, and a brief description of the problem you are experiencing with the product you wish to return.

Upon accomplishment of your on-line application, you will receive by email later. Do not return the defective product until you have received an RMA number. Bitfenix reserves the right to refuse shipments that do not have an RMA number. If you send your defective product without the RMA number prominently displayed on the outside of the package, it will be returned to you unopened. For transceiver products, customer is only allowed to process test with transceiver product alone based on specifications declared.

All returned products will be tested by our professional technician to verify the defect complained of. However, if the defect is not established, you are responsible to pay a testing fee plus shipping fee for NDF (No-Defect Found) products. Claims for loss or damage in shipment must be made to the carrier by the customer. For your protection, we strongly recommend you fully insure your return shipment if damage. Please use a carrier that is able to provide you with proof of delivery.

Warranty Coverage

The warranty period depends of the product and SKU, our product has at less 1-year warranty coverage and will be effective from the date of the purchases.

Please click here to direct you to our customer support Center.

The warranty does not apply to any product where damage has been caused by accident, abuse, misuse, natural disaster, any unauthorized disassembles, or modification. Customers will pay inbound shipping cost.

Out-of-Warranty Service

Out-of-warranty products, or damage not covered under the warranty will be charged to the customer. If the product fails forgoing conditions, we can usually repair it for very reasonable price. We’ll provide a quote including shipping charge for repair. Repairs will be performed upon receipt of payment. Customers will prepay for shipping both ways, plus parts and labor.